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Terms & Conditions


Welcome to Melanie Hand Design Jewellery terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions below. Please also read our Privacy Policy personal regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our customer service team.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.


Melanie Hand Design Jewellery is a mail order company supplying Jewellery and associated items. The terms and conditions detailed below will help you understand the service you can expect from Melanie Hand Design Jewellery.

Melanie Hand Design jewellery want you our customers to feel secure when trading over the internet. We operate secure purchasing functionality employing encryption technology ensuring your card details cannot be intercepted whilst in transit. Your credit card account will not be debited until your order has been assembled and is packed for despatch.

The placing of an order represents an offer to purchase the products by you. This is not binding on Melanie Hand Design Jewellery until we have informed you that the order is accepted and the goods have been despatched. This means that if a product is shown on the site but is not available or is incorrectly priced or otherwise incorrectly described, Melanie Hand Design Jewellery shall not be obliged to sell you that product.

Melanie Hand Design Jewellery shall not be liable in any way for loss or damage arising directly or indirectly as a result of delivery of goods being prevented or delayed for reasons beyond the control of Melanie Hand Design Jewellery or any acts of third parties.

We would like to thank gtsat for the use of their lace vector art.