Returns Policy

DELIVERY
Most orders will be dispatched within 2 - 3 working days subject to availability. We will contact you if there is a delay or items are out of stock. Working days are Monday to Friday and exclude all local and national holidays.
Orders in Ireland will be dispatched either by An Post or by DHL Couriers.  Please allow from 3 to 10 working days for delivery.   
When placing an order with Melanie Hand Design Jewellery please supply us with as much information as possible, such as a mobile number at which you can be contacted throughout the day as well as any special delivery instructions.  
In some cases you may want the parcel delivered to your place of work.  When confirming your order there is a facility to specify an alternative delivery address.
We ask for a daytime telephone number/mobile number so the courier can contact you to arrange a suitable delivery time.  If you cannot be contacted on that number and the parcel is returned to Melanie Hand Design Jewellery there will be an additional charge to re-send the parcel or if the order is no longer required an administration and re-stocking fee equal to 25% of the order value will be levied.
 
We shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability of manufactured stock or materials; delay or failure of delivery of the products to Party Packs by manufacturer’s suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.
If an ordered item is not in stock we will contact you to confirm a replacement or alternative delivery date.
If you require any further information please contact us by phone at 0872466902.

 

RETURNS POLICY
1. Refund: Unused, unwashed products in their original packaging can be exchanged or returned for a refund within 14 days of purchase. Please ensure that all original tags are left on garments.

2. Sale Items cannot be exchanged.

3. Customers are responsible for the postage cost of returning an item. Sorry, but we cannot refund your original post and packaging charges, but our P+P back out to you is free.

4. Be sure to include your name, order number with your return or exchange for prompt processing.
 
5. In the unlikely event that you find a fault due to manufacture of your product we will replace the item or reimburse you in full, including return carriage without quibble.

Your statutory rights are not affected!